privacy notice

The website (vectare.co.uk)

This website is provided by Vectare Limited, a company limited by shares and registered in England and Wales with Registered Address 18 Pritchard Drive, Nottingham, NG9 7GW and Company Number 09964786 (hereafter referred to as “The Company”/”we”/”us”/”Vectare Limited”).

We are committed to protecting your privacy and complying fully with the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679. We are registered with the Information Commissioner’s Office as a Data Controller under reference ZA198503.

“The user”/”you”/”your” refers to any person navigating to the website and any child pages or subdomains.

By using the website, you acknowledge that you have read, and agree to abide by, the Terms and Conditions contained within this Privacy Notice.

We collect your personal data in a variety of ways, and it won’t always be obvious that your personal data is being collected. This Privacy Notice contains information about how we collect your personal data, and also tells you how you can exercise the rights that you have in relation to your personal data.

If we decide to change our Privacy Notice we will highlight the changes made in the revised policy. You should check our Privacy Notice from time to time so that you are always aware of what information we collect and how we use it. This Privacy Notice is effective from 26th September 2018, superseding all previous versions.


What’s new?

As you might be aware, from 25th May 2018 business have to comply with the General Data Protection Regulation. As part of our work to comply with the GDPR, we have updated the privacy information on all of our websites. Instead of a Privacy Policy, every website now has a Privacy Notice. Just like a Privacy Policy, our Privacy Notices contain information about all the personal data that we process and your rights in relation to the processing of that personal data.

Alongside minor edits to various parts of this Privacy Notice, this update provides you with a lot more information about the rights that you have in respect of your personal data. It also gives you details of our newly nominated Data Protection Officer, and the supervisory authority you can complain to if you are unhappy about our processing of your personal data.


All the info…

Contacting us about data protection

If you wish to contact us about any issue relating to data protection, you should contact our Data Protection Officer. Our current Data Protection Officer is Peter Nathanail. He can be contacted by email at peter@vectare.co.uk or by telephone on 0115 777 3035.

Accuracy of the website

We take all reasonable efforts to ensure that the website is up to date and accurate. However, notwithstanding this, we cannot be held liable for any loss or damage, howsoever caused, which may result from using the website or the information displayed on the website. This includes, but is not limited to, any consequential losses which may occur. The information on the website is provided as guidance only, and it should be used for information purposes only.

Ownership and contents

The entire contents of the website are the property of Vectare Limited and no content, including, but not limited to, code, images or information, may be reproduced or modified without seeking written consent from us. Consent should be obtained by contacting us and outlining the content you wish to use, and the purpose(s) you wish to use it for. There is no automatic guarantee that consent will be granted, and you must have received consent prior to undertaking any reproduction or modification. You can email us at info@vectare.co.uk or write to Intellectual Property Team, Vectare Limited, 18 Pritchard Drive, Nottingham, NG9 7GW.

Compatibility

The website does not fully support all older browsers. In order to get the best out of the website, we recommend updating your internet browser to its most up to date version. The website may not work on command line browsers.

What information do we collect?

The website collects the following personal data from you:

  • Your name

  • Your email address

  • Your telephone number

  • Details of minibus quote requests that you make

  • Any other personal data that you may enter into the “Subject” or “Message” fields of the “Contact Us” form or the “Special requirements” field of the “Get a quote form” or send to us via email

The website also collects personal data about you whilst you are browsing it. The website collects the following personal data from you:

  • Your IP address and the organisation it is registered to

  • The website pages that you visit

  • How long you spend on each page

Why do we process your personal data?

We process your personal data in order to supply our consultancy and transport services to you and also in order to operate and develop our business. We have legitimate interests for processing personal data that you supply to us and we only process the personal data that you supply to us in ways that you would reasonably expect (e.g. we use your personal data submitted via the “Get a quote form” to generate and then send out quotations that you request). Our legitimate interests for processing this personal data include our own commercial interests and also the fact that we only process your personal data in ways that you would reasonably expect us to do so. We are unable to fulfil all of these legitimate interests without processing your personal data in the ways that we do.

We process your personal data for our own commercial interests, in order to monitor the volume of traffic that the website receives and the geographical areas that this traffic is generated from. This means that we have legitimate interests for processing the personal data that the website collects from you whilst you are browsing it.

How do we use your information?

Whenever you complete one of our online forms you may receive email confirmation of this, confirming the information you have supplied to us, to the email address you have provided. You may receive further emails from us regarding the content of your online form if required to confirm, clarify, respond to or otherwise handle your submission appropriately. We may also contact you by telephone if required to confirm, clarify, respond to or otherwise handle your submission(s) appropriately.

We may use your information in compiling demographics and undertaking analysis for our own use. On no account will we forward, redirect, sell, rent, lend or otherwise supply your personal information to any third party organisation not directly affiliated to us, with the exception of the Police or Judicial authorities if so requested as part of a criminal investigation, and where we process your personal data on behalf of another organisation.

We will not share your personal data with anybody outside of Vectare without your express written consent. We will not transfer your personal data to individuals, organisations or countries outside of the European Economic Area (EEA).

How long do we keep your personal data for?

We retain, and then delete securely, your personal data as follows:

  • Data relating to “Contact Us” form submissions - 60 months from the date of submission

  • Data relating to “Get a quote” form submissions - 60 months from the date of submission

  • Data sent to us via email - 60 months from the date of receipt

  • Your IP address and data related to your website usage - 50 months from the data that you accessed the website

Your rights in relation to your personal data

As a data subject whose personal data is being processed by Vectare, you have the following rights:

  1. The right to be informed

  2. The right of access

  3. The right to rectification

  4. The right to erasure

  5. The right to restrict processing

  6. The right to data portability

  7. The right to object

  8. Rights in relation to automated decision making and profiling

The right to be informed

You have the right to be informed about the collection and use of your personal data. We have fulfilled our responsibilities in this regard by giving you this Privacy Notice.

The right of access

You have the right to request the following information from us:

  • Confirmation that we are processing your personal data

  • A copy of your personal data that we are processing

  • Supplementary information about our processing of your personal data

    • This information has already been supplied to you in the form of this Privacy Notice

The right to rectification

You have the right to request that we rectify incorrect personal data and complete incomplete personal data that we hold about you.

The right to erasure

You have the right, under certain circumstances, to request that we erase your personal data.

The right to restrict processing

You have the right, under certain circumstances, to request that we restrict processing of personal data that we hold about you.

The right to data portability

You have the right to request personal data that you have provided to us. We have to provide it to you in a structured, commonly used and machine readable format, and you can also request that we transmit it directly to another data controller on your behalf.

The right to object

You have the right, under certain circumstances, to object to our processing of your personal data.

Rights in relation to automated decision making and profiling

You have rights in relation to automated decision making and profiling. However, we do not carry out automated decision making or profiling on your personal data in this context. As such, these rights do not apply to this personal data.

Making a request to us

If you wish to request access to, rectification, erasure or restriction of processing of, or to object to the processing of, your personal data, please contact Peter Nathanail, our Data Protection Officer. He can be contacted at peter@vectare.co.uk or by telephone on 0115 777 3035. He will explain the process for making a request to you, and then process any request(s) you may wish to make.

If you are unhappy

If you are unhappy with the way that we process your personal data, you have the right to complain to the Information Commissioner’s Office. They can be contacted on 0303 123 1113 or at www.ico.org.uk/concerns.

How do we keep your information secure?

We are committed to the security of your personal information. In order to prevent unauthorised access to, or disclosure of, your personal information, we have implemented suitable physical, electronic and managerial techniques and procedures to safeguard and secure the personal information we collect via the website.

Do we use cookies on the website?

Cookies are small bits of data which are stored on your devices whenever you visit the website. They are used to recognise repeat visitors to the website. We use cookies to collect data about you in order to optimise the functionality of the website.

We use cookies in order to:

  • Collect data about how you interact with the website

  • Make the website easier for you to use

  • Protect the security of you and your data

  • Improve our services

Cookies are classified as either “Performance” cookies or “Analytical” cookies. The former are essential for the safe and secure operation of the website, and the latter provide us with useful data about who is using the website. Some cookies are classified as both “Performance” and “Analytical”.

What about links to external websites?

The website may contain links to other websites of interest. If you navigate to one of these websites you should note that we do not have any control over that website. We cannot be held responsible for any consequences which you may experience as a result of you navigating to an external website, and nor do we endorse any such website which you might navigate to. We recommend that you exercise caution prior to navigating to any such external website, and that you read that website’s Privacy Notice before making further use of that website.