Managing transport services is hard work. Big bus operators employ hundreds of office staff to keep the wheels turning, working in roles from compliance to customer services. A school bus network is obviously a much smaller undertaking, but much of the work that goes into running a normal bus service is needed to transport pupils safely and reliably as well.
That’s why we’ve developed our Fully Managed School Transport Solution, staffed and managed only by people with direct experience of the bus and coach industry.
We take on the management of every aspect of your transport service, from handling customer queries by telephone, email and social media seven days a week through to using advanced data analysis to tweak routes and timetables and improve punctuality.
We use our award-winning technology to ensure that we are efficient and cost-effective, but it’s our customer service that really differentiates us from our competitors, Things like our industry leading Customer Services opening hours, our “Meet the Manager” sessions which give your parents the chance to meet our senior leaders in person and ask questions about your transport provision and our super quick response times, in accordance with an agreed Service Level Agreement, all contribute towards providing your parents with the very best school transport service possible.
We believe that our service speaks for itself, and truly differentiates ourselves from our competitors. That’s evidenced by the regular positive comments that we receive from parents, students and bus operators who we work with, as seen here.